Problem Reporting
Problem Reporting
Act on real-time feedback from your customers
Texting In Feedback
Signage with simple instructions telling customers how to send in their feedback is posted in effective areas within the restroom. These areas include on restroom mirrors, above hand dryers, and inside stalls
Our system sends an automated text to any customer who provides feedback thanking them for their message.
Alerting Staff
Immediately after a customer reports a problem, the appropriate staff member(s) will be sent an alert via text or email with information regarding the feedback. This includes the time the message was sent, which location it is referring to, and the actual content of the message.
In order to keep track of which customer concerns have been attended to, staff members can change the action status of the feedback. This is done by opening the link sent in the message and marking the task complete.
Record of Feedback
Whenever a customer reports a problem, that message along with other information including a time stamp and the location from which it was sent is stored in the portal. This ensures that no customer concern is forgotten or left unattended.
This feedback listing along with other metrics allow management to make informed decisions about their restrooms and staff.